Freshdesk API添加票证(带附件)

Question

我想通过API向Freshdesk添加一个带有附件的工单。我知道如何在没有附件的情况下添加票据，而且它工作得很好。但是，我不知道如何添加带有附件的工单。我想用JSON来做这件事。我尝试了这样的东西：

string json = $"{{\"helpdesk_ticket\": {{\"subject\":\"{subject}\",\"description_html\":\"{fullDescription}\",\"name\":\"{user}\",\"attachments\":{{\"\":[{{\"resource\":\"{bytes}\"}}]}}}}}}";

在字节字段中，我有我的文件字节数组。但它不起作用。有人能帮我把JSON格式的文件传递给Freshdesk API吗？

Answer 1

我也为此而苦苦挣扎。

你试过了吗：https://github.com/freshdesk/fresh-samples/blob/v1/jquery_samples/create_with_attachment.html

Answer 2

我用RestSharp解决了这个问题。这是REST API的简单工具。当我发送带有附件的票据时，我使用以下代码：

        var client = new RestClient(_freshdeskUrl);
        client.Authenticator = new HttpBasicAuthenticator(_apiKey, "X");
        var request = new RestRequest("", Method.POST);

        request.AddHeader("Accept", "application/json");
        request.AddHeader("Content-Type", "multipart/form-data");
        request.AddParameter("email", "example@example.com");
        request.AddParameter("subject", "Subject");
        request.AddParameter("description", "Description");
        request.AddParameter("name", "Name");
        request.AddParameter("status", "2");
        request.AddParameter("priority", "1");
        request.AddFile("attachments[]", bytes, "Logs.txt", "text/plain");

        var response = client.Execute(request);

当我发送没有附件的票据时，我使用以下代码：

        RestClient client = new RestClient(_freshdeskUrl);
        client.Authenticator = new HttpBasicAuthenticator(_apiKey, "X");
        RestRequest request = new RestRequest("", Method.POST);

        request.AddHeader("Accept", "application/json");

        request.AddJsonBody(new
        {
            email = "example@example.com",
            subject = "Subject",
            description = "Description",
            name = "Name",
            status = 2,
            priority = 1
        });

        var response = client.Execute(request);