在服务器上安装Prestashop时出现内部服务器错误500

Question

在我的服务器上安装最新的Prestashop时遇到同样的问题。正如@Agnes Tom所建议的那样，我更改了define.inc.php文件，下面是它显示的错误：

Warning: session_start(): open(/var/php_sessions/sess_b3c24487f16e9dcc7ebe9b0897bee69f, O_RDWR) failed: No such file or directory (2)
in /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/install/classes/session.php on line 47 Notice: Use of undefined constant _NEW_COOKIE_KEY_ - assumed '_NEW_COOKIE_KEY_'
in /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/classes/Cookie.php on line 79 Fatal error: Uncaught exception 'Defuse\Crypto\Exception\BadFormatException' with message 'Encoding::hexToBin() input is not a hex string.'
in /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/vendor/defuse/php-encryption/src/Encoding.php:65 Stack trace:
#0 /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/vendor/defuse/php-encryption/src/Encoding.php(164): Defuse\Crypto\Encoding::hexToBin('_NEW_COOKIE_KEY...')
#1 /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/vendor/defuse/php-encryption/src/Key.php(38): Defuse\Crypto\Encoding::loadBytesFromChecksummedAsciiSafeString('\xDE\xF0\x00\x00', '_NEW_COOKIE_KEY...')
#2 /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/classes/PhpEncryptionEngine.php(112): Defuse\Crypto\Key::loadFromAsciiSafeString('_NEW_COOKIE_KEY...')
#3 /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/classes/PhpEncryptionEngine.php(46): PhpEncryptionEngineCore::loadFromAsciiSafeString('_NEW_COOKIE_KEY...')
#4 /hermes/bosnaweb14a/b1 in /hermes/bosnaweb14a/b1900/ipw.danarostocom/public_html/zumashoes/vendor/defuse/php-encryption/src/Encoding.php on line 65
Warning: Unknown: open(/var/php_sessions/sess_b3c24487f16e9dcc7ebe9b0897bee69f, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
Warning: Unknown: Failed to write session data (files).
Please verify that the current setting of session.save_path is correct (/var/php_sessions) in Unknown on line 0

有没有人能帮我解决这个错误？

感谢您抽出时间来

Answer 1

它抛出一个错误，说它无法找到或写入‘/var/php_session/’，你是否拥有对服务器的完全访问权限？如果存在，请检查该文件夹是否存在，以及用户或web服务器是否具有写入该文件夹的权限，或者在php.ini中进行更改

session.save_path = "/var/php_sessions"

类似这样的东西：

session.save_path = "/home/user/sessions"

同样，必须是对用户或web服务器具有读/写权限的现有文件夹(这取决于您是以自己的用户身份还是以帐户用户身份运行web服务器)。

如果是共享委托方，你最好联系你的托管提供商。一些允许你在你的托管根目录中有一个php.ini，你可以用它来改变session.save_path，其他的则忽略它。

Answer 2

How to recognize the Error 500

First, we need to go over the different ways you might see this error message on your computer. There are different forms of this message because each host/server is allowed to customize the way it’s displayed. Here are some common ways you might see this error.

“500 Internal Server Error”
“HTTP 500 – Internal Server Error”
“Internal Server Error”
“HTTP 500 Internal Error”
“500 Error”
“HTTP Error 500″
Most times you will see this message accompanied by various forms of this classic ambiguous line
“The server encountered an unexpected condition that prevented it from fulfilling the request by the client”

It’s important to note that this error can be shown on any browser and any operating system (sorry, but switching to the new Mac Pro will not solve this problem) Here is a screenshot of one of the ways this error might be displayed on your browser.

Internal error server

What is the 500 Error?

Put simply, the 500 error is the Web servers way of saying “Something went wrong but I can’t tell you what, sorry.” This is what we call a “server-side” error. That means that there is something wrong with the server who is hosting the website. It is an extremely general error usually caused by configuration issues with the websites programming, PHP or system permissions.

How Can I Troubleshoot?

Don’t fret; although this error message is absurdly vague, you still have ways to find more information. Web servers are almost always configured to hide specific error messages. If your PrestaShop store is suffering from this debilitating error, you can turn on PrestaShop’s Error Reporting from FTP or your hosting’s CPanel to get more details.

There are two ways to turn on Error Reporting in PrestaShop depending on what version you have.

For PrestaShop v1.4 through v1.5.2

Open config/config.inc.php
On or around line 29 you will find this line
@ini_set('display_errors', 'off');
Change that line to read
@ini_set('display_errors', 'on');
For PrestaShop v1.5.3+

Open config/defines.inc.php
On or around line 28 you will find this line
define('_PS_MODE_DEV_', false);
Change that line to read
define('_PS_MODE_DEV_', true);
Once you enable error reporting through your FTP or CPanel, you can navigate back to your PrestaShop’s front or back office and reproduce the error or issue you are having. For example, if you are not able to access your website because of the 500 error, you will need to turn on error reporting and refresh the page(s) that had the error. There will be additional information that you can use to investigate the problem.

Investigating the Error

Once you have the additional information, there are some standard ways to further investigate the error. First, let’s go over some the most common ways this problem is caused. Once we find the cause of this error, it is much easier to solve.

Permissions: Many times you will find that the permission setting on one of your folders is set incorrectly. It could be a simple fix as switching a file/folder permission from 777 to 755 or vice versa. In most cases permission sets of 777 are extremely unsafe and can allow even an amateur hacker to access your files and put malicious code in it. Make sure to check with your hosting provider for specific information about permissions set as some servers have different regulations.

Incorrectly configured .htaccess: Oftentimes you will receive an internal server error when the htaccess file is configured incorrectly. For PrestaShop purposes, the main culprits of the htaccess errors are “URL Rewrite” settings or Friendly URL enabling. The htaccess syntax is very strict so even one wrong character or command will cause the server to return an Internal Error 500. Make a backup of your htaccess and regenerate the htaccess file either through the back office or by toggling the Enable Friendly URL option.

Server timeout: Every server has their own timeout setting, which sets the time that any given script can run. If the function or script crosses that limit, you will receive an error 500. The most common scripts in PrestaShop that can take too long to load are CSV Imports, backups, translation loading, import/exports and thumbnail regeneration. Many times the server limit is 30 seconds, which is not long enough to run these scripts. You should contact your hosting provider and inquire about changing the limit, at least temporarily.

Now, if the problem is not solved by investigating these common causes, you should also take a look at the Apache and PHP Error logs. These are provided by your hosting provider but sometimes you will need to contact them directly in order to have access to these log files.