asp net中的BMC补救措施单状态更改错误

Question

我使用MVC来管理BMC票证的提升和解决。然而，对于某些组，在选择更改类型为“已解决”后，会打开其他字段。我尝试在这些字段中输入值，但仍然无法解决事件。下面是使用的代码，

StagingRequest.Incident_Nature = "NA";
StagingRequest.Network_Infrastructure = "NA";
StagingRequest.Incident_Element = "NA";
String ss = _WS1.HelpDesk_Modify(_AI1, StagingRequest.Incident_Number, StagingRequest.Type_of_Change, StagingRequest.Status_Reason, StagingRequest.Group_Name, StagingRequest.Assignee_Login_ID, StagingRequest.Resolution, StagingRequest.Incident_Nature, StagingRequest.Network_Infrastructure, StagingRequest.Incident_Element, StagingRequest.WorkLog_SupportDiary, StagingRequest.Work_Info_Notes, StagingRequest.Expiry_Date);

请注意，我尝试在这3个字段中输入实际的下拉值仍然是相同的错误"Unable to Modify :ERROR (100000308)：；请在解析票证之前选择以下字段的值；‘事件性质’、‘网络基础设施’和‘事件元素’。“

不需要附加字段的其他组使用以下代码，

String ss = _WS1.HelpDesk_Modify(_AI1, StagingRequest.Incident_Number, StagingRequest.Type_of_Change, StagingRequest.Status_Reason, StagingRequest.Group_Name, StagingRequest.Assignee_Login_ID, StagingRequest.Resolution, null, StagingRequest.Cause_for_SLA_Violation, StagingRequest.SLA_Comments, StagingRequest.WorkLog_SupportDiary, StagingRequest.Work_Info_Notes, StagingRequest.Expiry_Date);

Answer 1

分析不同群体在补救措施上的差异。在解决事件时，某些组在remedy中进行了不同的自定义