blocks|key|3823525|text|RT很好。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|entityMap|0|LINK|mutability|MUTABLE|url|http://bestpractical.com/rt/^0|0|2|0^^$0|@$1|2|3|4|5|6|7|K|8|@]|9|@$A|L|B|M|1|N]]|C|$]]]|D|$E|$5|F|G|H|C|$I|J]]]]

<a href="http://bestpractical.com/rt/" rel="nofollow noreferrer">RT</a> is nice.

blocks|key|5822212|text|我们使用SpiceWorks。不是开源的，但它和啤酒一样是免费的。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|entityMap|0|LINK|mutability|MUTABLE|url|http://www.spiceworks.com/^0|4|A|0^^$0|@$1|2|3|4|5|6|7|K|8|@]|9|@$A|L|B|M|1|N]]|C|$]]]|D|$E|$5|F|G|H|C|$I|J]]]]

We use <a href="http://www.spiceworks.com/" rel="nofollow noreferrer">SpiceWorks</a>. Not open source, but it is free as in beer.

blocks|key|5822291|text|这是在最少+两次+on+StackOverflow上提出的，答案中有很多很好的信息。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|5822292|有几种我没见过的替代品.|5822293|我听说过关于AxoSoft+OnTime的好消息，尽管我从未使用过它。虽然它面向软件开发团队，但服务台和项目管理功能(显然)足够灵活，可以用于一般的it管理。费用似乎是合理的。|5822294|此外，Jira“问题跟踪”系统也是以开发为中心的，但是他们的wiki将其设置为一个通用it帮助台支持系统的信息。如果您进行开发，在一个地方查看所有IT工作的能力是无价的。我试图为此设置FogBugz，但没有取得好的结果。|entityMap|0|LINK|mutability|MUTABLE|url|https://stackoverflow.com/questions/941405/what-is-the-best-open-source-help-ticket-system|1|https://stackoverflow.com/questions/114007/free-supportticket-software|2|http://www.axosoft.com/ontime|3|http://www.atlassian.com/software/jira/|4|http://confluence.atlassian.com/display/JIRA/JIRA%2Bas%2Ba%2BSupport%2BSystem^0|3|2|0|6|2|1|0|0|6|E|2|0|3|4|3|1H|2|4^^$0|@$1|2|3|4|5|6|7|Y|8|@]|9|@$A|Z|B|10|1|11]|$A|12|B|13|1|14]]|C|$]]|$1|D|3|E|5|6|7|15|8|@]|9|@]|C|$]]|$1|F|3|G|5|6|7|16|8|@]|9|@$A|17|B|18|1|19]]|C|$]]|$1|H|3|I|5|6|7|1A|8|@]|9|@$A|1B|B|1C|1|1D]|$A|1E|B|1F|1|1G]]|C|$]]]|J|$K|$5|L|M|N|C|$O|P]]|Q|$5|L|M|N|C|$O|R]]|S|$5|L|M|N|C|$O|T]]|U|$5|L|M|N|C|$O|V]]|W|$5|L|M|N|C|$O|X]]]]

This has been asked at <a href="https://stackoverflow.com/questions/941405/what-is-the-best-open-source-help-ticket-system">least</a> <a href="https://stackoverflow.com/questions/114007/free-supportticket-software">twice</a> on StackOverflow, and there is lots of good info in the answers. 

A couple of alternatives that I haven't seen mentioned here or there ...

I have heard good things about <a href="http://www.axosoft.com/ontime" rel="nofollow noreferrer">AxoSoft OnTime</a>, although I have never used it. While it is oriented to software development teams, the help desk and project management features are (apparently) flexible enough to work for general IT management. The cost seems reasonable.

Also, the <a href="http://www.atlassian.com/software/jira/" rel="nofollow noreferrer">Jira</a> "issue tracking" system is also development centric, but their wiki has <a href="http://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System" rel="nofollow noreferrer">information</a> about setting it up as a general IT help desk support system. If you do development, the ability to see all of the IT work in one place is priceless. I tried to setup FogBugz for that and did not get good results.

blocks|key|3823491|text|在不了解您的需求的情况下，这将是我最满意的、免费的、开放的源代码：|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3823492|dotProject|header-two|3823493|基于PHP的项目管理框架，包括公司模块、项目模块、任务模块(带有甘特图)、论坛、文件、日历、联系人、票证/服务台、多语言支持、用户/模块权限和主题。|3823494|http://sourceforge.net/projects/dotproject/|offset|length|3823495|这是我们的另一个客户喜欢的：|3823496|Slick票证是一个非废话的麻烦票务/服务台解决方案。|3823497|这是一个简单的，点对点的系统。这是出于对我被迫使用的系统的厌恶而生的。它在一个有数百名用户的实时环境中进行了测试，最终取消了我们昂贵且臃肿的票务软件。|3823498|完全集成Active+Directory意味着不需要另一层权限来添加直观的界面，用户可以直接跳入|3823499|供管理员通知用户的综合帮助/常见问题解答系统|3823500|细节利用.Net+3.5+(C#)|3823501|使用Linq到SQL构建的Asp.Net体系结构|3823502|利用Asp.Net+AJAX和AJAX控件工具包|3823503|完全可定制的颜色/主题|3823504|安装程序包括在内，只需将其加载到您的机器上，并按照指示执行。|3823505|本地化-可用语言|3823506|网址：http://slick-ticket.com|3823507|http://slickticket.codeplex.com/|entityMap|0|LINK|mutability|MUTABLE|url|1|http://slick-ticket.com/|2^0|0|0|0|0|17|0|0|0|0|0|0|0|0|0|0|0|0|0|3|N|1|0|0|W|2^^$0|@$1|2|3|4|5|6|7|1J|8|@]|9|@]|A|$]]|$1|B|3|C|5|D|7|1K|8|@]|9|@]|A|$]]|$1|E|3|F|5|6|7|1L|8|@]|9|@]|A|$]]|$1|G|3|H|5|6|7|1M|8|@]|9|@$I|1N|J|1O|1|1P]]|A|$]]|$1|K|3|L|5|6|7|1Q|8|@]|9|@]|A|$]]|$1|M|3|N|5|D|7|1R|8|@]|9|@]|A|$]]|$1|O|3|P|5|6|7|1S|8|@]|9|@]|A|$]]|$1|Q|3|R|5|6|7|1T|8|@]|9|@]|A|$]]|$1|S|3|T|5|6|7|1U|8|@]|9|@]|A|$]]|$1|U|3|V|5|6|7|1V|8|@]|9|@]|A|$]]|$1|W|3|X|5|6|7|1W|8|@]|9|@]|A|$]]|$1|Y|3|Z|5|6|7|1X|8|@]|9|@]|A|$]]|$1|10|3|11|5|6|7|1Y|8|@]|9|@]|A|$]]|$1|12|3|13|5|6|7|1Z|8|@]|9|@]|A|$]]|$1|14|3|15|5|6|7|20|8|@]|9|@]|A|$]]|$1|16|3|17|5|6|7|21|8|@]|9|@$I|22|J|23|1|24]]|A|$]]|$1|18|3|19|5|6|7|25|8|@]|9|@$I|26|J|27|1|28]]|A|$]]]|1A|$1B|$5|1C|1D|1E|A|$1F|H]]|1G|$5|1C|1D|1E|A|$1F|1H]]|1I|$5|1C|1D|1E|A|$1F|19]]]]

Without knowing your requirements, this would be my best suffestion, free and open source:

dotProject

PHP web-based project management framework that includes modules for companies, projects, tasks (with Gantt charts), forums, files, calendar, contacts, tickets/helpdesk, multi-language support, user/module permissions and themes 

<a href="http://sourceforge.net/projects/dotproject/" rel="nofollow noreferrer">http://sourceforge.net/projects/dotproject/</a>

Here is another one of our clients love:

Slick-Ticket is a no-nonsense trouble ticketing/help desk solution.

This is a simple, to-the-point system. It was born out of loathing of the system that I was forced to use. It was tested in a live environment with hundreds of users and ultimately de-throned our expensive and bloated ticketing software. 

Full Integrated with Active Directory means not another layer of permissions to add 
Intuitive interface allows users to jump right in 

Integrated help/faq system for administrators to inform users

Details
Utilizes .Net 3.5 (C#) 

Asp.Net architecture built with Linq-to-SQL 

Utilizes Asp.Net AJAX and the AJAX Control Toolkit 

Completely customizable colors/themes 

Installation program included, just load it on your machine and follow the directions

Localized - Available Languages

Website: <a href="http://slick-ticket.com" rel="nofollow noreferrer">http://slick-ticket.com</a>

<a href="http://slickticket.codeplex.com/" rel="nofollow noreferrer">http://slickticket.codeplex.com/</a>

blocks|key|5822347|text|我强烈推荐红敏。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|entityMap^0^^$0|@$1|2|3|4|5|6|7|C|8|@]|9|@]|A|$]]]|B|$]]

blocks|key|5822306|text|我可以推荐eSupport。我公司我们对这种商业产品有很好的经验。有很多ajax支持。提供良好的用户体验。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|entityMap|0|LINK|mutability|MUTABLE|url|http://www.kayako.com/solutions/esupport/^0|5|8|0^^$0|@$1|2|3|4|5|6|7|K|8|@]|9|@$A|L|B|M|1|N]]|C|$]]]|D|$E|$5|F|G|H|C|$I|J]]]]

I can recommend <a href="http://www.kayako.com/solutions/esupport/" rel="nofollow noreferrer">eSupport</a>. I our company we have good experience with this commercial product. With a lot of ajax support. Gives a good user experience.

blocks|key|3823622|text|这真的取决于你想用它做什么。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3823623|当我在一家支持用户的公司工作时，我们使用了spiceworks，这是一个很好的免费应用程序，它为您提供了许多查看网络快照的工具。|3823624|现在，我正在向外部客户提供支持，所以我们最近迁移到了赞德斯克，我们认为它很棒，很简单，很容易，它在不断地增长和改进，最棒的是它很便宜！|offset|length|entityMap|0|LINK|mutability|MUTABLE|url|http://zendesk.com/^0|0|0|Q|4|0^^$0|@$1|2|3|4|5|6|7|O|8|@]|9|@]|A|$]]|$1|B|3|C|5|6|7|P|8|@]|9|@]|A|$]]|$1|D|3|E|5|6|7|Q|8|@]|9|@$F|R|G|S|1|T]]|A|$]]]|H|$I|$5|J|K|L|A|$M|N]]]]

This really depends what you want to use it for. 

When I was working in a company supporting users, we used spiceworks, which is a great free application and provides you with a lot of tools to view a snapshot of your network. 

Now, I'm providing support to clients externally, so we have recently migrated to <a href="http://zendesk.com" rel="nofollow noreferrer">Zendesk</a> and we think it's brilliant, it's simple, easy, it's growing and improving constantly and the best part is that it's cheap!

blocks|key|5822394|text|我可以推荐一个叫做FocalScope的商业广告。它提供了许多特性和一个很好的界面，可以帮助您加快客户支持，并增强业务内部的沟通。我们的客户联系一个支持部门，在内部我们使用票务队列并根据查询类型自动将其路由到可用的代理。这里还内置了一个归档例程，而且管理很容易，因为它安装在一台服务器或云中。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|entityMap|0|LINK|mutability|MUTABLE|url|http://www.focalscope.com/^0|9|A|0^^$0|@$1|2|3|4|5|6|7|K|8|@]|9|@$A|L|B|M|1|N]]|C|$]]]|D|$E|$5|F|G|H|C|$I|J]]]]

I can recommend a commercial one called <a href="http://www.focalscope.com" rel="nofollow noreferrer">FocalScope</a>. It comes with a lot of features and a great interface to help you speed up your customer support and enhance your business’ inner communication. Our customers contact a support department and internally we route it to available agents automatically, using the ticket queue and based on the type of query. There also has an archiving routine built in and management is easy since it is installed on one server or in the cloud.

<blockquote>
 Possible Duplicate: 
 <a href="https://serverfault.com/questions/43072/whats-your-favorite-ticketing-system">What&#39;s your favorite ticketing system?</a> 
</blockquote>



Could anyone recommend a good Support ticketing software?
Preferably open source and easy to manage and backup.

If one would recommend a commercial one, please do ?

Support Ticketing system

翻译质量差，导致语言生硬或混乱。

没有提供实际的解决方法或示例。

解答不清晰，无法理解或解决问题。

页面排版不美观，阅读体验差。

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可能重复:  你最喜欢的售票系统是什么？有人能推荐一个很好的票务软件吗？最好是开源的，易于管理和备份。如果有人会推荐一个商业的，请做？

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