RingCentral:在成功地进行了新的订阅之后，在RingOut调用进行过程中没有发布web钩子。

Question

昨天，我发现了一个问题，在成功地进行了新的订阅之后，当RingOut调用正在进行时，没有将web钩子发布到指定的URL上。

到目前为止，当我的应用订阅事件时(下面提到)，我看到整个过程进行得很好，我的web钩子端点总是从RingCentral得到一些东西。但是，在此之后，到目前为止，对该web钩子端点没有任何回发。

Web钩子端点始终是可访问的和可操作的，不存在任何问题。

目前，我相信RingCentral没有回发，但我对此不太确定。

我想要一些关于如何调查这个问题的指导。

重现问题的步骤：

1. 如果有以下事件的活动web钩子订阅，则进行新订阅或忽略：

- `/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true`
- `/restapi/v1.0/account/~/extension/~/presence/line/presence?detailedTelephonyState=true`

​

1. 打个RingOut电话。

Answer 1

我在构建这个示例应用程序时发现了同样的问题，它展示了Webhooks如何使用RingCentral：https://github.com/bdeanindy/ringcentral-webhook-basics。

> ringcentral-webhook-basics@0.1.0 start /Users/benjamin.dean/MyApps/ringcentral-webhook-basics
> node index.js

PORT:  3000
Server is listening on port:  3000
LOGIN SUCCESS DATA:  { access_token: 'HIDDEN',
  token_type: 'bearer',
  expires_in: 3600,
  refresh_token: 'HIDDEN',
  refresh_token_expires_in: 604800,
  scope: 'ReadMessages Faxes ReadPresence ReadAccounts EditExtensions RingOut SMS InternalMessages ReadCallLog ReadCallRecording Accounts',
  owner_id: 'HIDDEN',
  endpoint_id: 'HIDDEN' }

BODY:  
Subscription Response:  { uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/HIDDEN',
  id: 'HIDDEN',
  creationTime: '2016-09-15T22:48:45.877Z',
  status: 'Active',
  eventFilters: 
   [ '/restapi/v1.0/account/133128004/extension/134694004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/133128004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/664573005/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/133165004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/138323004/presence?detailedTelephonyState=true' ],
  expirationTime: '2016-09-22T22:48:45.877Z',
  expiresIn: 604799,
  deliveryMode: 
   { transportType: 'WebHook',
     encryption: false,
     address: 'http://fbe654d0.ngrok.io/webhooks?auth_token=HIDDEN' } }

Just made a call from soft phone to my mobile device (no events are arriving).

Now I am going to hangup the call and then I am going to change the availability status of the user to see if that generates events...    

BODY:  {"uuid":"88474bfa-061e-4184-9e39-3ca78e51e1be","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"ad355889-74cc-4db1-9fd0-fc20f442c261","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"bc236a49-e01b-4c3f-bb75-872745381a3b","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"26ba88c0-0554-4ff7-8dfb-e1f597306176","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"4efc4740-3b26-43a4-8c74-e984a778c364","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"b2d76ced-b860-4fb9-af1d-aeb55cf2bf0f","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"b3d53990-26ae-4241-8eac-0acfe210c6cb","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"f22cec6d-3f0e-4a10-aa6b-e3a726fe8e61","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"4a3aebe7-8fd7-411b-8cf6-6809be3491a1","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"9dc0fbd3-b5dc-4b09-9dd1-db61098b6195","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"54fe63e4-6cec-4da7-b91b-02066f2218d7","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"ad355889-74cc-4db1-9fd0-fc20f442c261","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"3abf1018-816b-48cd-a8b5-eb7c484f25bc","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"26ba88c0-0554-4ff7-8dfb-e1f597306176","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"70fba7c1-e820-408c-897f-387d23aad789","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"f22cec6d-3f0e-4a10-aa6b-e3a726fe8e61","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"20a4207e-9574-43ad-8246-afb2bb728853","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"b2d76ced-b860-4fb9-af1d-aeb55cf2bf0f","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"aa3d2e9f-dde5-4259-b14d-f105056784d1","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"9dc0fbd3-b5dc-4b09-9dd1-db61098b6195","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}

So we are not receiving any telephony events for VOIP, but we are receiving presence events for the extension.

Now, let's try sending an SMS and see if we receive any events.
Nope, no events for SMS either.

我发现与电话相关的事件并没有像预期的那样被POSTed到我的web钩子端点，但是扩展存在事件(更新和对可用性的修改)正在生成事件。

我已经联系了我们的工程团队来调查这个问题，并帮助解决这个问题。

谢谢你的报道詹妮尔。我会更新这个职位，当它已被修复。