如何从Amazon API获得呼叫状态(连接、忙、无应答和铃声)？

Question

我正在使用https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md，我们在Amazon e.g. call connected, call missed/no answered!中有不同的调用状态

如何从流API中获取以下调用处理(busy, connected, in progress, ringing, no answered)的调用状态？

我在用

function subscribeToContactEvents(contact) {
console.log("Subscribing to events for contact");
contact.onMissed(handleOnMissed);
contact.onConnected(handleOnConnected);
contact.onEnded(handleOnEnded);
}

function handleOnMissed(contact){
    console.log("[contact.onMissed] Call is Missed. Contact status is " + contact.getStatus().type);
}

function handleOnConnected(contact) {
    console.log("[contact.onConnected] Call is ACW. Contact status is " + contact.getStatus().type);
}

function handleOnEnded(contact) {
console.log("[contact.onEnded] Call has ended. Contact status is " + contact.getStatus().type);
}

Answer 1

这有两个步骤，首先您需要订阅代理事件，然后根据代理发生的事情触发。比如说..。

connect.agent(async function (agent) {
    agent.onStateChange(function (agentState){
        console.log("Agent State Changed to: " + agentState.newState);
    });
});

您可以对联系人事件进行类似的订阅。

connect.contact(function (contact) {
    activeContact = contact;
    contact.onRefresh(function (contact) {/* do stuff */});
    contact.onIncoming(function (contact) {/* do stuff */});
    contact.onAccepted(function (contact) {/* do stuff */});
    contact.onMissed(function (contact) {/* do stuff */});
});

订阅活动包括在这里..。https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#event-subscription